December 2012
- IMI Awards grants Approved Centre status to ACS AsiaPac
- Researched spare part price of D segment cars in Malaysia
November 2012
- Carried out sensing interview and observations at 6 outlets of Malaysia’s leading brand
- Approval visit/process by IMI Awards Lead Verifier from UK
- Researched spare part price of C segment
- Placed, support and mentored 2 Form 4 students at Ford dealership as part of their school(Wesley Methodist School) Work Experience Program
October 2012
- Completed Castrol Red Carpet Training at Ford & Land Rover front liners of 2nd batch
- Represented NST’s Cars, Bikes and Trucks to Golf 7 Media launch in Sardenia, Italy + test drive VW Amarok in Hannover, Germany
- Researched/compiled Aftersales franchise service points in Malaysia
- Researched spare part price of B segment sedan
September 2012
- Researched scheduled maintenance services of local franchises for major OEM – Part 2
- Design/Develop monthly Engineering newsletter along with partner Orbitak GmbH for major OEM
- Researched spare part price of A & B segment hatch
- 4-month Customer View Point analysis for European OEM
August 2012
- Researched scheduled maintenance services of local franchise for major OEM
- Surveyed spare parts prices of local franchise workshop for OEM
July 2012
- Local Engineering Support; and produced automotive newsletter for European OEM
- Continuation of Castrol “Red Carpet” training
- Aftersales consulting and operational improvements for a national automotive group
June 2012
Castrol "Red-Carpet" training for Ford, Land Rover & Alfa front-line Aftersales Customer Service Professionals
May 2012
Inaugural Automotive Conference Malaysia 2012 featuring Jeff Smith author of The KPI Book: May 9-10 ~ Program 1 - Operational Excellence; May 14-15 ~ Program 2 - Business Strategy for Growth. Held at The Saujana Hotel KL. Attended by 150 participants local + overseas.
April 2012
Disposing by means of sustainable recycling, automotive components for OEM in an environmental friendly manner
March 2012
Support OEM to complete local technical campaign.