Our Team

Devindran Ramanathan

Devindran spent the last 26 years serving in different capacities in the automotive industry. He is now the principal of his own company, ACS AsiaPac Sdn Bhd; focusing on Aftersales Training and Consulting and is passionate in raising the overall image of the Aftersales stakeholders. He lives and breathes his tagline “Aftersales Before Sales”

PSMB/HRDF Trainer Reg No. 4274

David Mac Guhan

David has proved himself a dynamic and competitive automotive management professional with 27 years experience in the automotive industry.  His varied background includes strong sales, negotiation and problem solving skills. This has led to a history of significant profit, volume and customer satisfaction achievements.  David’s extensive retail and wholesale experience has enabled successful coaching and consulting of more than 50 dealers throughout China for an efficient and profitable BMW dealership. Also coached more that 23 Area Managers in China.

David is truly an innovative individual with proven management, sales, advertising, marketing, coaching and new business development skills.

Harris M Usni

Harris has 13 years experience in Supply Chain Management of automotive industry. Being part of UMW Toyota Motor aftersales team has developed him to be an expert in problem solving techniques in Safety, Quality & Productivity.

His journey began in warehouse operations by improving storage efficiency, then worked his way up to lead Total Malaysia parts warehouses including Sabah & Sarawak.

His career soon expanded into Procurement & Inventory Control, Project Management of Service Parts Readiness, Dealer Development Program, Network Operation Support and finally assigned to manage divisional expenses to maximize profitability.

He is passionate about eliminating wastage and people development to achieve business results.

Chris Lee

Chris Lee is an analytical, energetic and dynamic self-starter. Sales, Business Development and Key Account Management is his particular strength. With more than 14 years experience in the automotive industry in areas of sales, marketing, business development, processes, systems and customer relationship, Chris is consistent in delivering key business objectives such as sales volume, profitability and customer satisfaction. He is meticulous in project monitoring and execution to ensure adherence to key timelines and milestones.

Chris was previously the Head of Sales and Head of Sales Channel Development & Customer Relations at BMW Malaysia. Most recent was the Vice President II, Special Group Function (Group Executive Chairman’s Office) at Naza World Corporate Services. Key brand management include Ferrari, Maserati, BMW, Ducati across countries such as Cambodia, Vietnam and Malaysia.

David Hector Ratnaike

Hector is passionate, committed, and people-oriented and our expert in data analysis that is translated into meaningful and relevant information to serve as key indicators in supporting business decisions relevant to enhancing business performances.

With 14 years in the Automotive industry he covered most areas of the automotive value chain; sales, marketing, distribution and while having experience at both, dealer and importer levels.

Hector spent 7 years at Auto Bavaria (Sime Darby), starting in sales and marketing then progressing to take on the role as the Dealer Principal of BMW, MINI and Motorrad. Being sought after, he moved on to NAZA World Group of Companies where he culminated his corporate career as Senior Vice President, Automotive Division.

Mohanasuntharam Kuppusamy

Mohan joins us with 30 years experience in the Automotive 2 wheels & 4 wheels Division, having worked with global OEMs & Land Rover Franchises specializing in Aftersales Operations. Dealer Development on Retail Environment Program on lifestyle and Customer In-Moment Experience. Communicate with Government Agencies - SIRIM, DOE and Malaysian Road Transport, Technical Department related to Automotive environmental controls.

Mohan is adept at running Customers outreach programs and shop talks for Aftersales; as well as managing warranty claims and Service Technical & Recall Campaigns timely. He has a passion for Maximizing Service Technicians Time Analysis on Efficiency, Productivity and Proficiency by managing staff recognition training programs.

Mohan’s last position held in the automotive corporate world was as Head of Aftersales at Harley-Davidson Dealership for a decade. He has solid experience on expanding and setting up new Franchise 3S Center Distributorship in Malaysia.

Zakaria Subroto

Located in Jakarta, Zakaria has had 39 years experience in the automotive industry, most recently working together with BMW Indonesia.  Being self-motivated and KPI driven, Zakaria is capable and result oriented in business analysis, benchmarking, improving standard processes and business enhancement to obtain highest aftersales contribution and customer satisfaction.

Zakaria’s premium car experience has been in Mercedes Benz & BMW; beginning his automotive career  as technician in Mercedes Benz until Regional Manager, Aftersales upon his retirement from BMW Group.  Zakaria’s vast and diverse experience in Aftersales is a tremendous asset in building and equipment consultancy for Service, Body and Paint which is particularly useful in setting up of new dealerships.

Zakaria is adept at adapting foreign standard process to requirement as well as supporting retail performance management projects.

Maj Hasbullah bin Zakariah (rtd) 

Maj Hasbullah has been directly involved in MRO (Maintenance, Repair and Overhaul) operations since his days in the Royal Electrical and Mechanical Corps (REME) of the Malaysian Army. He was actively involved in up suiting the Army in their mission to United Nations especially in the Bosnia and Somalia conflicts in early 90’s. After leaving the Army he joined Land Rover (M) and held various positions for 11 years. His last position in Land Rover was as Head of After Sales. 

PSMB/HRDF Trainer Reg No. TTT/14508

 Ramachandaran Darmalingam

Rama has amassed over 35 years of hand-on experience working in Production to Fixed Operations. Rama engineered his way across the length and breadth of the automotive industry, gaining exposure from the iconic engine plants of Massey Fergusons to the passenger car industry. He held numerous Senior Management roles in planning, motivating and coordinating dealership management through exemplary leadership and solid business practices.

Rama played a key role in the early success of Ford in Malaysia raising up the ranks Head of Parts& Service Operations in the country. His drive and experience lead to the implementation of the Aftersales operations where he assumed the role of Head Aftersales for global continental OEMs brands such as Porsche, Saab, Audi and Peugeot.A keen believer in gaining accreditation, Rama is a Certified Automotive Engineer (CAE), Diploma in Psychological Counselling & Member of the Institute of Motor Industry(UK)

PSMB/HRDF Trainer Reg. No TTT/12577

Mohd Nadzrin Wahab

Nadzrin has, in the last 20 years, facilitated almost 12,000 hours of soft skills programs at both middle and upper management levels. His career in communication has spanned customer service, journalism, marketing, public relations, event management and eventually learning. He is an associate trainer with ACS AsiaPac Sdn Bhd.

He has incredible energy and is driven to constantly improve himself. He has acquired many accreditations in all manner of soft-skills techniques as well as exercise. His sessions are wonderfully enjoyable in playing while we learn, a most remarkable way to retain learning.

Robert Percival

Robert’s 30 year career in the electronics industry spanned 30 years from then where he first joined CARSEM and then to MECOMB INDUSTRIES (Sime Darby).

Robert displays and delivers meticulous competence and responsible management in technical projects assigned to him.  His attention to detail was exceptionally remarkable in ACS ASIAPAC projects ie. vehicle road testing and airbag deployment for replacement.

Angeline Percival

Angeline is the Director of Operations of ACS ASIAPAC SDN BHD.

She obtained her Diploma in Private Secretarial in 1984, and proceeded to have an engaging career in Standard Chartered Bank.  She progressed up to the rank of Junior Assistant Officer in Office Automation, then the leading edge of administrative technology.

She then broadened her scope of experience to legal and the insurance industry with ING INSURANCE, in the area of administrative expertise and public speaking.